Hospitality-First Chevrolet Experience
Hospitality Comes Standard.
What does hospitality actually mean at a car store?
Hospitality should be more than a word on a wall.
At Fertitta Chevrolet, it means being welcomed when you arrive, having your questions answered clearly, being treated with respect, and feeling that your time matters throughout the process.
The vehicle may bring you through the door. How you’re treated should be what you remember.
What Hospitality Means to Us
Hospitality starts with people.
It means listening before we start talking. Understanding why you are here. Giving you useful information. Respecting your questions. And helping you move through the process without making you feel like you have to fight for every answer.
We sell Chevrolets, but the experience is built around how we treat the people who come to see us.
What You Can Expect When You Arrive
Your visit should begin with a welcome and a conversation about what you need.
- A team ready to help you find the right person or department
- Clear answers about the vehicle or service you are considering
- Respect for your time and the reason for your visit
- Straightforward communication about next steps
Respecting Your Time
Your time matters whether you are here to buy, service, order parts or simply ask a question.
Our goal is to keep communication clear, set realistic expectations and help move the process forward. When there is something you need to know, we would rather explain it than leave you guessing.
Communication Throughout the Process
A good experience depends on knowing what is happening next.
Whether you are reviewing pricing, discussing financing, waiting on a trade appraisal or working with our service team, our goal is to communicate clearly so you understand the next step and have the information you need.
Service After the Sale
The relationship should not end when you drive away.
Our sales, service and parts teams are here to support your Chevrolet ownership experience after delivery. From routine maintenance to questions about your vehicle, we want you to know where to turn when you need us.
Owner Events and Community
For us, ownership can be more than the transaction itself.
Fertitta Chevrolet creates opportunities to connect with owners and the local automotive community through events and experiences throughout the year.
It is another way we work to build a relationship that extends beyond the day you purchase your vehicle.
Come Experience It for Yourself.
Visit Fertitta Chevrolet and see what hospitality-first automotive retail feels like.
VISIT FERTITTA CHEVROLETHospitality First FAQ
What makes Fertitta Chevrolet different?
Our approach centers on hospitality, straightforward communication, respect for your time and helping customers understand their options throughout the sales and ownership experience.
Do you offer customer amenities?
Amenities can vary by department and visit. Our team can provide current details when you schedule or arrive.
What happens when I arrive?
Our goal is to welcome you, understand the purpose of your visit and connect you with the right team member so we can help you move forward.
Can someone have a vehicle ready for me?
If you know which vehicle you would like to see, contact us before your visit. Availability can change, but an appointment can help our team prepare for your arrival.
What happens after I purchase?
Our relationship continues through service, parts, ownership support and opportunities to stay connected with the Fertitta Chevrolet community.
Where do I service my Chevrolet?
You can schedule Chevrolet service with the Fertitta Chevrolet service team. Use the service section of ChevyDoneRight.com or contact us for current scheduling options.
Fertitta Chevrolet | Experience the Difference | ChevyDoneRight.com
